Incident reporting can act as a means to improvise the service or performance. It generally helps the management to identify potential problem areas that need to be taken care of. Timely reporting on incidents provides management with a record of the facts when the incident occurs and enables the concerned to take necessary steps accordingly. But reporting can be quite a tricky and urgent reaction to something that has occurred in converse to the regular routine. In such cases the reporting has to be done in a short time so that further damage can be minimised.
The TQMS has an incident and accident reporting facility for the users so that any untoward instance can be brought to the notice of the company involved in order to rectify and take necessary steps. The users report the incident by going to the report section where the nature of the incident and the other brief details of the complaint can be forwarded to the owner and the cleaning company. The nature of the report decides the immediate action that has to be implemented and what were the causes for the incident. In case the incident has occurred due to the carelessness of the worker or workers, then suitable actions can be taken to avert any such instances in future.
Since the incident may be of different types it may have occurred due to the negligence, or a system malfunction, or similar the report on the incident can be done accordingly. The user or the person who is reporting need not write a detailed message but instead he will have to select the location, the area, the nature of the incident, and click on send. The incident report will automatically be forwarded to the authority for further action. Generally speaking incident reporting is a healthy practice that helps companies to identify events that occur on site and more than that whether such instances are beneficial or detrimental and finally they help to improve the quality of works and service.
The incident reporting encourage openness, team-building, identify good practice, useful for continuing professional development. likewise the accident reporting also helps the owners of the building to bring about necessary steps to minimize those kinds of instances in case t hose instances have occurred due to malfunction of any building equipment that may have been wrongly installed or needs servicing and similar actions. In case of machinery malfunctions like elevators, escalators, and so on if the incident has occurred with regards to the mentioned, then the owner of the building can get necessary repairs done so that such harmful incidents do not repeat.
In case of incidents that are not listed in the options then the users can type in a short description of the incident and the most likely causes of the same and forward it to the authority, which as always will reach the desired location, namely the cleaning company and the owner simultaneously and enable the concerned to take up the required action.