For any product or service to be assessed the most critical aspect that guides it through the progressive side or paves way for improvement is the user feedback or the in general terms the user opinion. But sometimes the real users cannot express their opinion on certain products due to the lack of properly channelized access to the concerned department. These disadvantages however hinders the developers’ enthusiasm to further upgrade or modify the app. Products or services are best improved by critics which is the best way to find out how the product is being accepted by the users and in which way are the users expecting the product to be functioning.
Here the main idea is to find out whether the product is fit to be graded as a fully functional one or it needs more tweaking to enhance its functionalities. In general a user review or a feedback is an evaluation of a product or service made by a customer who has procured, used or had a chance to use the product or service. In general user feedbacks are a form opinions of which may be graded for usefulness or accuracy of the product or service. Many businesses have articulated the desire that customers let the business know that if some aspect about the product is unsatisfactory, so they can have the opportunity to fix it. Customer feedback management services are applications that allow businesses to manage user suggestions and complaints in a structured fashion.
The aim of most methodologies is to measure customer satisfaction, with some models also measuring related constructs including customer loyalty. The methodology behind each service has an important impact on the nature of the service itself, and is the main differentiator between them. Feedback data is collected, then, using key performance indicators and feedback metrics, turned into actionable information for relevant improvements. Feedback analytics services provide developers with the ability to create feedback forms that can be customized. Feedback collection can be passive or active or both. The ability to choose the location, as well as the frequency and conditions of the pop-up make feedback analytics a relatively non-intrusive approach from the point of view of the user.
The TQMS intended to ease out the elaborate processes in the quality maintenance of specifically the cleaning sector, user feedback is a very important aspect that plays a major role, both in terms of the works done and the performance of the application. The TQMS comes with a built in user feedback panel that enables the users to submit their opinions and views about the jobs that are undertaken. Since the TQMS corresponds to the cleaning section the user feedback is concerned about the degree of cleanliness and the areas that come under the coverage. In simple sense the main areas that are covered are the ones frequently used mostly the washrooms. In case of areas that are less frequently used like the lobby, staircase and similar, user feedback does not require much of technical aspects and so on.
But in case of areas like the washroom, there are certain things like the washbasin, toilet bowls and the floor areas, tissue paper, soap and similar that has to be focussed on. The TQMS has an integration of the user feedback panel that works seamlessly with the application enabling the user to express the user experience and the suggestions and possibly reach out to the concerned. The panel has a user friendly interface which is more of a graphical mode where the user has to simply tick on the sections that are required and relate it to the relevant opinion. The suggestions that are done can be immediately forwarded to the relevant sections just by the click of a button.